Wednesday, November 16, 2011

Mirroring and new info

Let's spend a little time talking about mirroring/reflecting to continue our conversation about active listening skills. This is a fairly simple concept in a conversation and one that is not used too terribly often. It is very effective in demonstrating understanding of what they're saying and encouraging them to keep talking. It's a brief fall along after they finish a sentence, by repeating the last few words. It also helps you get oriented to what they are saying and to obtain agreement and confirmation. The best way to understand this is to give you an example. Let's say you're talking with a friend about problems they are having with a spouse it might sound something like this, “she doesn't pay any attention to me anymore and it's really starting to make me angry”.